barry_radley

Barry Radley – Managing Director Email: barryr@ftmbridgend.co.uk Barry is the dynamic Managing Director and driving force of FTM. He has a unique, ‘hands on’ approach and has always believed in FTM delivering an unequalled personal and professional approach to the Customer. The Company has been servicing the needs of Welsh business and construction since 1980, so we believe has achieved and indeed, exceeded that aim.

ken_donoghue

Ken Donoghue – Fleet Sales Director Email: kend@ftmbridgend.co.uk Ken is our long serving Sales Director and has been with FTM since its incorporation. Our Customers stay loyal and long. We can attribute this to Ken’s rapport with the Customer. This, together with his experience and technical knowledge, ensures that as a Customer, you get exactly what you need at a realistic and competitive price.

  

 

Scott Shaw – Service Administrator Email: service@ftmbridgend.co.uk Scott joined FTM in December 2015. Contact Scott with any breakdowns or service requests and he will be happy to help.

claire_lawler

Claire Lawler – Accounts/Administration Email: clairem@ftmbridgend.co.uk Claire is our longest serving Accounts administrator, having joined the Company in 2001. Claire is our Sales Ledger Manager and is responsible for all Credit Control matters. If you would like to contact Claire regarding any invoice or credit control information, she can be contacted Monday – Thursday . At all other times you can address any queries to the Accounts Office.

paula_brown

Paula Brown Accounts Manager/Administration Email: paulab@ftmbridgend.co.uk Paula joined the Company in 2002 and is our Office Manager. Paula deals with the Company Management Accounts. If you need any information on any aspect of Office administration, payment or accounting matters, Paula will be pleased to answer your queries.

 

Lee Baker – Parts Manager Email:parts@ftmbridgend.co.uk Lee is very experienced in parts and distribution. He is detail oriented and a problem solver with superior Customer service skills. He is currently implementing new systems to ensure a better distribution of parts to our Customers and Engineers. Lee will be pleased to assist you if you have any parts queries. His email address is above and contact details are shown on our Company pageEmail:parts@ftmbridgend.co.uk

Rob-McCrum

Rob McCrum – Senior Manitou Engineer   Rob joined FTM in July 1988 and is our senior Manitou Engineer.  Manitou has a range of multipurpose industrial handling machines whose multifunctionality enables them to work in all industrial environments.   Whilst Rob has an exceptional knowledge of the Manitou product he also has been trained to Toyota, Fantuzzi and RCM specifications.  This together with his excellent analytical skills and meticulous attention to detail will ensure that you receive first class aftercare service on your machines.

 

 

Russell Evans – Service Manager Email Russelle@ftmbridgend.co.uk Russell joined FTM in June 2016. Russell is our service manager.  Please contact Russell for any service requirements , issues or queries and he will be happy to assist .

 

Natalie John – Purchase Ledger & HR Administrator Email Natalie@ftmbridgend.co.uk  Natalie joined FTM March 2016 and is our purchase ledger and HR Administrator . For any payment queries please contact Natalie   

 

Company Field Service Engineers

FTM have a mobile fleet of qualified engineers who have been trained to Manufacturers (Toyota, Manitou, Fantuzzi and RCM) specifications with full product knowledge. Each of our Engineers have their own fully equipped Company van, enabling FTM to give wide geographical support to all its Customers. Our Engineers are in constant communication with our Service Department and this, together with the fact that our Company vehicles have recently been fitted with state of the art tracker devices, means that we are able to monitor and therefore deploy our Engineers far more efficiently. We have therefore been able to improve our response times and as a result the Customer is able to keep down time to a minimum and cost efficiencies at a maximum. Our first time rate fix currently stands at 94%.